Terms & Conditions


Terms of Use

By visiting this website (WindowBay.ca) you agree to our terms and conditions. Please read them carefully before agreeing. If you do not agree with this terms, please do not access or use our website.

This website is created by WindowBay. By placing orders, making purchases or using this website, you agree to abide by the terms and conditions set forth. Only by accepting the terms and conditions, you are entitled to submit online orders. Any violation of terms will result in termination of your order and/or account. This website is not intended for use by any persons under 18 years of age.

Account Terms

By using this site you can access or view, products, prices and submit purchase orders online. You are responsible for using the website in a safe and secure manner. WindowBay will not be liable for any damage or financial loss caused from any account access that is not authorized such as (but not limited to) not logging out of your account or sharing your account password. We reserve the right to revoke account registration or cancel accounts at any time.

Acceptable Use

You shall not engage in any of the following behaviors or permit any third parties to engage in any of the following:

(1) Post any threatening, abusive, libelous, obscene, defamatory, unlawful, pornographic or profane information including any transmission that will constitute or encourage conduct that would constitute a criminal offence, give rise to civil liability or violate any local, provincial, state, national or international law; (2) Post any information or malicious software that the sender is aware contains a virus or any other harmful components. (3) Post, publish, upload, transmit, reproduce, or distribute in any way, information, software or other material which is protected by any proprietary rights or copyrighted material without obtaining permission of the copyright holder or owner.

Payment and Processes of Invoices

WindowBay maintains discretion to provide the terms of payment. Unless agreed otherwise, payment must be received by WindowBay prior to acceptance of an order. Payment for the products shall be made by PayPal, credit card or wire transfer. WindowBay has sole discretion to deny or cancel orders. WindowBay is not responsible for any errors including (but not limited to): Typographical, pricing, tax, shipping or other errors on the WindowBay and reserves the right to deny or cancel any orders arising from such errors.

Refund Policy

Due to the custom nature of the product we do not provide a refund if you have changed your mind about a product or purchase, please choose carefully. If the goods are faulty, we will stand behind our product and replace/repair a faulty product. Please be aware that all measurements are provided by the customer and we can not be responsible for mismeasuring or any related errors. No refunds will be given as a result of measurement or other customer errors. All custom sales are final. Any product that was purchased on WindowBay and found to be defective at no fault of the customer, will be replaced or repaired by WindowBay at no cost to the customer.

Risk of Loss

Items purchased from the WindowBay are pursuant to a shopping contract. The risk of loss and title of shipped items pass to the customer upon delivery to the carrier.

Product Pricing and Descriptions

We do not guarantee that product description or any other website content is complete, reliable, current, or free of errors. WindowBay reserves the right to delete, edit or modify the conditions contained in this agreement by posting a notice or a new agreement on our site. Your continual use of the website following a change to the terms represents a binding acceptance of the change of terms.


Any fraudulent activity is monitored on the WindowBay and if fraud is detected, WindowBay will resort to all legal remedies available to us, any violator will be responsible for all costs and fees (legal and otherwise) arising from such activities.


Any customer or user of WindowBay agrees not to disclose information you obtain from us or our clients, suppliers or advertisers. All information submitted by users is proprietary information of WindowBay and may not be disclosed. Any publisher agrees not to disseminate, sell, distribute or use this proprietary information in any manner.


This agreement and all pertaining clauses shall be governed in accordance with the laws of Ontario, without any reference to conflict-of-laws principles. Any disputing, difference or controversy which  may arise in connection to this agreement is hereby submitted exclusively to the jurisdiction of the courts of Ontario, to the exclusion of any other courts without any effect to the conflict of laws resulting from actual state or country of residence of customer.